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Returns Policy

DUKE OF UKE LTD; DUKE OF UKE TUITION LTD

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Exchanges
If for any reason you are dissatisfied with your purchase, we offer a 30 day exchange policy. Exchanges can be for items of the same value or store credit if the item is returned to us in the original packaging. Refunds can only be issued if your product is found to be faulty within 30 days of purchase.

Refunds
If your purchase is found to be faulty we will issue a refund if returned within 30 days of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dukeofuke.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should package the item securely and ship to: 88 Cheshire Street, London, LND, E2 6EH, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Tuition Refund Policy – Pertaining to all lessons, courses, workshops and events operated by Duke of Uke Tuition Ltd
Duke of Uke Tuition Ltd is unable to make refunds for absence due to changes in work commitments, personal or financial circumstances or any other reasons for not being able to attend the course. Any outstanding fees in these circumstances will remain payable.

If you become ill during the period of your course you may apply for a refund if your condition is permanent and prevents you from continuing. A doctor’s letter will be required to issue a refund relating to illness.

From the date of purchase, there is a cooling off period of 14 days. If you cancel within the 14 day period and have not attended any classes, you may be entitled to a refund, minus an administration fee of £50.00.

Please refer to our Terms and Conditions for full details.