Shipping

UK Free Shipping

We offer a completely free UK mainland DPD 3-6 day shipping service on all orders over £50.

UK Premium Services 

DHL Express Domestic £11.95 (Large Items)

1-2 day premium service for instruments and larger packages. If you require your order urgently please select this service at checkout.

Royal Mail 24 £1.95 (Small items up to 750g)

1-2 day service for small items like strings, books and small accessories.

Royal Mail 24 £2.95 (Small items up to 2kg)

1-2 day service for heavier small items eg. mini-amplifiers.

 

Europe Mainland

DHL Economy Select £9.95 (Large Items)

Fully Track & Traceable service to over 30 countries in Europe for instruments, cases and larger packages.

Royal Mail International Signed & Tracked £7.95

Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.

 

USA & Canada

UPS Economy £39.95 (Large Items)

Fully Track & Traceable service to USA & Canada for instruments, cases and larger packages.

Royal Mail International Signed & Tracked £8.95

Fully Track & Traceable service to USA & Canada for smaller packages up to 2kg.

 

Australia & New Zealand

DPD Air Classic £49.95 (Large Items)

Fully Track & Traceable service to Australia & New Zealand for instruments, cases and larger packages.

Royal Mail International Signed & Tracked £8.95

Fully Track & Traceable service to Australia & New Zealand for smaller packages up to 2kg.

 

Our Service Commitment, Terms and Conditions 

Securely Packaged

All of our instruments are packaged securely using custom double walled boxes with protective wrapping. Each package will include a copy of your customer invoice.

When will my order be shipped?

Orders placed before 6pm will be booked for collection on the same day and collected from our premises the following working day.

Holiday Delivery Times

During National Holiday times the terms of our 1-2 shipping does not apply when booking a 1-2 day service. Please allow up to an additional 1-2 days on your selected service for your order to arrive when ordering during National Holidays and Bank Holidays.

Back Orders

Please take care to note whether any of the items on your order are described as a 'Backorder'. Backordered items are available to us but not currently in stock. Backordered items may be sent to you direct from a distributor or may take longer than usual to reach you. Our checkout will advise you on the estimated wait time for delivery. In most cases orders arrive safely and within the shipping time selected, however we will notify you if there is any further delay to a backordered item. Please do contact us if you have any concern regarding a backordered item.

Disclaimer

We reserve the right to adjust or alter our shipping prices or the booked delivery service without prior notice.
We will notify you should there be a change to the wait time of your order.
Duke of Uke accepts no liability for the loss or damage of your parcel, however we do review circumstances on a case by case basis and act as we see appropriate.
For full third party shipping details, terms and conditions, please refer to the respective third party shipping service website.