Shipping
Are we still shipping during coronavirus?
Yes, our online shipping services are fully operational. Please be aware there may be a possibility of unexpected short delays to orders during this period.
One of our team will be in contact with you if there are any changes to your selected delivery time, and we ask our customers to be understanding in this challenging period.
When will my order arrive?
UK Economy services will generally take from 3 working days to deliver but may be subject to further delays at the present time.
UK Economy shipping is a 3-5 working day service. Please note our UK Premium 1-2 working day DHL shipping service is no longer offered in current the Coronavirus situation.
If your order is ‘Awaiting Fulfilment’, this means we have successfully received your order and it is currently being processed and packed ready for delivery.
As soon as your order is marked as 'Shipped' you will receive a tracking number from us so you'll be able to follow the parcel.
Can customers catch coronavirus from the mail?
Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. Royal Mail advice: "From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters or parcels."
Free Shipping to UK, Europe & USA
UK Free Shipping on orders over £100
(3-5 Days)
Free UK mainland 3-5 working day courier service with Hermes, DX, DPD & TNT on all orders over £100.
Europe Mainland* & Channel Islands** Free Shipping on orders over £100
(3-7 Days)
Free Europe mainland* & Channel Islands** 3-7 working day courier services, with Hermes on all orders over £100.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
*Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Rep Ireland, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland
** Guernsey, Isle of Man, Jersey
(Please Note: Parcels being delivered to Finland, Denmark or Sweden will be delivered to the recipient's closest Parcelshop)
USA Free Shipping on orders over £100
(5+ Days)
USPS via OCS
Fully Track & Traceable service to USA for instruments, cases and larger packages.
See below for alternative premium and economy shipping services to USA from £8.95.
Premium & Economy Shipping
UK Mainland Services
(3-5 Days)
DX Secure & DPD £4.95 (Large Items)
3-5 working day economy service for instruments and larger packages for orders under £100.
(1-2 Days)
NOT CURRENTLY OFFERED DURING COVID-19
DHL Express Domestic £7.95 (Large Items)
1-2 working day premium service for instruments and larger packages. If you require your order urgently please select this service at checkout.
Royal Mail 24 £1.95 (Small items up to 750g)
1-2 working day service for small items like strings, books and small accessories.
Royal Mail 24 £2.95 (Small items up to 2kg)
1-2 working day service for heavier small items eg. mini-amplifiers.
Northern Ireland
(1-2 Days)
DHL Express Domestic £7.95 (Large Items)
1-2 working day premium service for instruments and larger packages.
Scottish Highlands
(1-2 Days)
DHL Express Domestic £8.95 (Large Items)
1-2 working day premium service for instruments and larger packages.
(3-5 Days)
Menzies via Parcel2Go £7.95 (Large Items)
3-5 working day economy service for instruments and larger packages.
Isle of Man
(2-3 Days)
DHL Economy Select £8.95 (Large Items)
Fully Track & Traceable 2-3 working day service for instruments and larger packages.
Channel Islands
(2-3 Days)
DHL Economy Select £8.95 (Large Items)
Fully Track & Traceable 2-3 working day service for instruments and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Europe Mainland - Zone 2*
*Belgium, France, Germany, Netherlands, Rep Ireland
(2-5 Days)
DHL Economy Select £8.95 (Large Items) Zone 2*
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Europe Mainland - Zone 3*
*Austria, Czech Republic, Denmark, Finland, Hungary, Italy, Norway, Portugal, Spain, Sweden, Switzerland
(2-5 Days)
DHL Economy Select £12.95 (Large Items) Zone 3*
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Europe Mainland - Zone 4*
*Bulgaria, Croatia, Poland
(7-9 Days)
DHL Economy Select £14.95 (Large Items) Zone 4*
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Europe Mainland - Zone 4**
*Estonia, Gibraltar, Greece, Latvia, Liechenstein, Romania, Slovakia, Slovenia
(9 Days)
DHL Economy Select £29.95 (Large Items) Zone 4**
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Europe & Outer Territories - Zone 5*
*Albania, Bosnia & Herzegovina, Cyprus, Iceland, Israel, Malta, Turkey, Ukraine
(3-9 Days)
DHL Worldwide Express £49.95 (Large Items) Zone 5*
Fully Track & Traceable service to Europe Outer Territories for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe Outer Territories for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
USA
(5+ Days)
USPS via OCS £8.95 (Large Items)
Fully Track & Traceable service to USA for instruments, cases and larger packages.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
(2-3 Days)
DHL Express Worldwide £19.95 (Large Items)
Fully Track & Traceable service to USA for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £8.95 (Small Items)
Fully Track & Traceable service to USA for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Canada
(5+ Days)
Canada Post via Landmark Collection £8.95 (Large Items)
Fully Track & Traceable service to Canada for instruments, cases and larger packages.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
(2-3 Days)
DHL Express Worldwide £29.95 (Large Items)
Fully Track & Traceable service to Canada for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £8.95 (Small Items)
Fully Track & Traceable service to Canada for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Australia & New Zealand
(3-5 Days)
DHL Express Worldwide £49.95 (Large Items)
Fully Track & Traceable service to Australia & New Zealand for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £8.95
Fully Track & Traceable service to Australia & New Zealand for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Webinterpret powers our international localised sites such as dukeofuke.com, fr.dukeofuke.com, de.dukeofuke.com, es.dukeofuke.com, etc.
When shopping on our Webinterpret localised sites, there are different shipping options. Webinterpret uses the Glopal network by Paypal to offer competitive international shipping rates. These rates can be very economical but please be sure to read the delivery times carefully as they can take longer than traditional shipping services.
If you can't find a favourable shipping service on the localised site, please shop directly on dukeofuke.co.uk for more shipping options.
Our Service Commitment, Terms and Conditions
Securely Packaged
All of our instruments are packaged securely using custom double walled boxes with protective wrapping. Each package will include a copy of your customer invoice.
When will my order be shipped?
Orders placed before 5pm are booked for collection on the same day and collected from our premises the following working day.
Delivery Times
All estimated delivery times are working day services, exclusive of weekends.
Holiday Delivery Times
During National Holiday times and Bank Holidays please allow an additional 1-2 working days on your selected service for your order to arrive. Please note, the terms of all shipping services include working days only.
International Orders - Customs and Import Duty
International orders are subject to customs charges and import duty for the destination country your item is being shipped to. We recommend finding out the customs and import taxes that apply to your territory before placing an order with us, so you can estimate the charges you may have to pay in your country on receipt of your item.
Warehouse Direct Items
Please take care to note whether any of the items on your order are described as 'Available now direct from our warehouse'. Warehouse direct items may be sent to you direct from a distributor or may take longer than usual to reach you. The product page of your ordered item will advise you on the estimated additional wait time for delivery. In most cases orders arrive safely and within the shipping time selected, however we will notify you if there is any further delay to a warehouse direct item. Please do contact us if you have any concern regarding a warehouse direct item.
Disclaimer
We reserve the right to adjust or alter our shipping prices or the booked delivery service without prior notice.
We will notify you should there be a change to the wait time of your order.
Duke of Uke accepts no liability for the loss or damage of your parcel, however we do review circumstances on a case by case basis and act as we see appropriate.
For full third party shipping details, terms and conditions, please refer to the respective third party shipping service website.