Shipping
FAQ
When will my order arrive?
UK Economy services will generally take from 3 working days to deliver but may be subject to further delays at the present time.
UK Economy shipping is a 3-5 working day service. UK Premium shipping is a 1-2 working day service.
If your order is ‘Awaiting Fulfilment’, this means we have successfully received your order and it is currently being processed and packed ready for delivery.
As soon as your order is marked as 'Shipped' you will receive a tracking number from us so you'll be able to follow the parcel.
*For EU, USA and rest of the world, please refer to the country specific shipping services below.
When shopping from an EU country, will I have to pay any extra sales tax or import duties?
From 1st July 2021 for purchases up to 150 EUROS, Sales Tax will be applied at the checkout and there will be no hidden Import Duties to pay once your purchase arrives in your destination country.
For purchases over 150 EUROS, Sales Tax will not be included at the checkout, but instead you will be required to pay Sales Tax and Import Duty upon arrival in your destination country.
Sales Tax is usually around 20% and Import Duty is usually between 2% - 7% but varies per destination country. You can check the exact Import Duty and Sales Tax by visiting your country’s government website and enquiring about Musical Instrument products code 9202.
Free Shipping to UK, Europe & USA
UK Free Shipping on orders over £100
(3-5 Days)
Free UK mainland 3-5 working day courier service with Hermes, DX, DPD & TNT on all orders over £100.
Europe Mainland* & Channel Islands** Free Shipping on orders over £100
(3-7 Days)
Free Europe mainland* & Channel Islands** 3-7 working day courier services, with Hermes on all orders over £100.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
*Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Rep Ireland, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland
** Guernsey, Isle of Man, Jersey
(Please Note: Parcels being delivered to Finland, Denmark or Sweden will be delivered to the recipient's closest Parcelshop)
As of 1st January 2021, orders to EU countries will incur Sales Tax and Import Duty charges.
USA Free Shipping on orders over £100
(5+ Days)
USPS via OCS
Fully Track & Traceable service to USA for instruments, cases and larger packages.
See below for alternative premium and economy shipping services to USA from £8.95.
Premium & Economy Shipping
UK Mainland Services
(3-5 Days)
DX Secure & DPD £4.95 (Large Items)
3-5 working day economy service for instruments and larger packages for orders under £100.
(1-2 Days)
DHL Express Domestic £7.95 (Large Items)
1-2 working day premium service for instruments and larger packages. If you require your order urgently please select this service at checkout.
Royal Mail 24 £1.95 (Small items up to 750g)
1-2 working day service for small items like strings, books and small accessories.
Royal Mail 24 £2.95 (Small items up to 2kg)
1-2 working day service for heavier small items eg. mini-amplifiers.
Northern Ireland
(1-2 Days)
DHL Express Domestic £7.95 (Large Items)
1-2 working day premium service for instruments and larger packages.
Scottish Highlands
(1-2 Days)
DHL Express Domestic £8.95 (Large Items)
1-2 working day premium service for instruments and larger packages.
(3-5 Days)
Menzies via Parcel2Go £7.95 (Large Items)
3-5 working day economy service for instruments and larger packages.
Isle of Man
(2-3 Days)
DHL Economy Select £8.95 (Large Items)
Fully Track & Traceable 2-3 working day service for instruments and larger packages.
Channel Islands
(2-3 Days)
DHL Economy Select £8.95 (Large Items)
Fully Track & Traceable 2-3 working day service for instruments and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Europe Mainland - Zone 2*
*Belgium, France, Germany, Netherlands, Rep Ireland
(2-5 Days)
DHL Economy Select £8.95 (Large Items) Zone 2*
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
As of 1st January 2021, orders to EU countries will incur Sales Tax and Import Duty charges.
Europe Mainland - Zone 3*
*Austria, Czech Republic, Denmark, Finland, Hungary, Italy, Norway, Portugal, Spain, Sweden, Switzerland
(2-5 Days)
DHL Economy Select £12.95 (Large Items) Zone 3*
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
As of 1st January 2021, orders to EU countries will incur Sales Tax and Import Duty charges.
Europe Mainland - Zone 4*
*Bulgaria, Croatia, Poland
(7-9 Days)
DHL Economy Select £14.95 (Large Items) Zone 4*
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
As of 1st January 2021, orders to EU countries will incur Sales Tax and Import Duty charges.
Europe Mainland - Zone 4**
*Estonia, Gibraltar, Greece, Latvia, Liechenstein, Romania, Slovakia, Slovenia
(9 Days)
DHL Economy Select £29.95 (Large Items) Zone 4**
Fully Track & Traceable service to countries in Europe for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe mainland for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
As of 1st January 2021, orders to EU countries will incur Sales Tax and Import Duty charges.
Europe & Outer Territories - Zone 5*
*Albania, Bosnia & Herzegovina, Cyprus, Iceland, Israel, Malta, Turkey, Ukraine
(3-9 Days)
DHL Worldwide Express £49.95 (Large Items) Zone 5*
Fully Track & Traceable service to Europe Outer Territories for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £7.95
Fully Track & Traceable service to Europe Outer Territories for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
As of 1st January 2021, orders to EU countries will incur Sales Tax and Import Duty charges.
USA
(5+ Days)
USPS via OCS £8.95 (Large Items)
Fully Track & Traceable service to USA for instruments, cases and larger packages.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
(3-5 Days)
DHL Express Worldwide £19.95 (Large Items)
Fully Track & Traceable service to USA for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £8.95 (Small Items)
Fully Track & Traceable service to USA for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Canada
(5+ Days)
Canada Post via Landmark Collection £8.95 (Large Items)
Fully Track & Traceable service to Canada for instruments, cases and larger packages.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
(3-5 Days)
DHL Express Worldwide £29.95 (Large Items)
Fully Track & Traceable service to Canada for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £8.95 (Small Items)
Fully Track & Traceable service to Canada for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Australia & New Zealand
(5-7 Days)
DHL Express Worldwide £49.95 (Large Items)
Fully Track & Traceable service to Australia & New Zealand for instruments, cases and larger packages.
Royal Mail International Signed & Tracked £8.95
Fully Track & Traceable service to Australia & New Zealand for smaller packages up to 2kg.
Applies only when shopping directly at dukeofuke.co.uk. See Webinterpret shipping below for translated websites.
Webinterpret powers our international localised sites such as dukeofuke.com, fr.dukeofuke.com, de.dukeofuke.com, es.dukeofuke.com, etc.
When shopping on our Webinterpret localised sites, there are different shipping options. Webinterpret uses the Glopal network by Paypal to offer competitive international shipping rates. These rates can be very economical but please be sure to read the delivery times carefully as they can take longer than traditional shipping services.
If you can't find a favourable shipping service on the localised site, please shop directly on dukeofuke.co.uk for more shipping options.
Our Service Commitment, Terms and Conditions
Securely Packaged
All of our instruments are packaged securely using custom double walled boxes with protective wrapping. Each package will include a copy of your customer invoice.
When will my order be shipped?
Orders placed before 5pm are booked for collection on the same day and collected from our premises the following working day.
Delivery Times
All estimated delivery times are working day services, exclusive of weekends.
Holiday Delivery Times
During National Holiday times and Bank Holidays please allow an additional 1-2 working days on your selected service for your order to arrive. Please note, the terms of all shipping services include working days only.
International Orders - Customs and Import Duty
International orders are subject to customs charges and import duty for the destination country your item is being shipped to. We recommend finding out the customs and import taxes that apply to your territory before placing an order with us, so you can estimate the charges you may have to pay in your country on receipt of your item. As of 1st January 2021, orders to EU countries will incur Sales Tax and Import Duty charges.
Warehouse Direct Items
Please take care to note whether any of the items on your order are described as 'Available now direct from our warehouse'. Warehouse direct items may be sent to you direct from a distributor or may take longer than usual to reach you. The product page of your ordered item will advise you on the estimated additional wait time for delivery. In most cases orders arrive safely and within the shipping time selected, however we will notify you if there is any further delay to a warehouse direct item. Please do contact us if you have any concern regarding a warehouse direct item.
Disclaimer
We reserve the right to adjust or alter our shipping prices or the booked delivery service without prior notice.
We will notify you should there be a change to the wait time of your order.
Duke of Uke accepts no liability for the loss or damage of your parcel, however we do review circumstances on a case by case basis and act as we see appropriate.
For full third party shipping details, terms and conditions, please refer to the respective third party shipping service website.